Complaints
Tell us when something has gone wrong
A clear account of the issue helps us understand what happened, investigate it and explain our response.
BMNC Ltd trading as GetCarFinance owns and operates GetCarFinance and handles complaints through the contact routes below.
How to contact us
Write to BMNC Ltd trading as GetCarFinance at Unit 21 Longfields Road, Barnsley, S71 3HT, call 01226 898 285 or email sales@getcarfinance.com.
What to include
- Your name and preferred contact details.
- A clear description of what happened and when.
- Relevant application, account or correspondence references where available.
- How the issue affected you and what outcome you are seeking.
- Copies of relevant documents, without sending unnecessary sensitive information.
What happens next
We will aim to acknowledge the complaint, identify any further information needed and investigate fairly. The circumstances and applicable requirements determine the process and timing. We will explain the outcome in a written final response when the investigation is complete.
Financial Ombudsman Service
If you are dissatisfied with the final response, or another applicable referral point has been reached, you may be able to ask the Financial Ombudsman Service to consider the complaint. Eligibility depends on the complainant, activity and circumstances; not every complaint can be considered.
Visit the Financial Ombudsman Service website (opens in a new tab) →